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Frequently Asked Questions

I have a question about UScellular products, services or bill payment:

For any questions regarding UScellular products, services or bill payment, please call 888-944-9400.

How do I check my card balance and transactions?

Please click on your order and access your card order information. From this link you can see your card account including your card number, card balance, and card transaction history.

Where can my card be used?

Use your Virtual Visa Prepaid Card at any UScellular branded store in the US. The Card may not be used at any merchant, including internet and mail or telephone order merchants, outside of the US.

How do I log in?

To create your account, please access your UScellular Contract Buyout Program text message to link you to create your account. This will identify your mobile number, and have you validate information and create a password to access your reward.
To reset your password please use the "Forgot your Account Information" link to assist in your Username Reminder or Password Reset.

I need assistance with my UScellular Promotional Card:

If you need assistance with your UScellular Promotional Card, please call 888-844-9675.

Request Support

Complete the form below with your contact info, and details of your issue. We will reply as soon as possible.